Before you book
- Read listing descriptions, amenities, and house rules carefully.
- Check the property location and host contact details.
- Book and pay through 24hr-booking — avoid off-platform payment requests.
During your stay
- Follow local laws and the host's safety instructions (fire exits, marina rules, etc.).
- Report maintenance or security issues to the host via in-app messaging.
- In an emergency, call local emergency services immediately.
Report a concern
Use Report an issue for policy violations, unsafe conditions, or fraudulent listings. We review reports and may suspend listings pending investigation.